About Us:
Captura Hall is a dynamic and customer-focused company dedicated to delivering exceptional service and innovative solutions to our clients. Based in Tampa, FL, we pride ourselves on fostering a collaborative and supportive work environment where every team member has the opportunity to thrive and grow. Join us and be part of a team that values excellence, integrity, and innovation.

Job Description:
Captura Hall is looking for an enthusiastic and detail-oriented Customer Support Assistant to join our team. In this role, you will be responsible for assisting customers with inquiries, resolving their issues, and ensuring they have a seamless experience with our company. This position is perfect for someone who enjoys problem-solving, working with people, and contributing to a positive customer journey.

Responsibilities:

• Respond promptly to customer inquiries via email, phone, and chat.
• Provide accurate information about products, services, and company policies.
• Address and resolve customer complaints efficiently and professionally.
• Record customer interactions and transactions in our database.
• Work closely with other departments to address and resolve customer needs.
• Maintain a customer-focused approach and ensure satisfaction with each interaction.

Skills & Qualifications:

• Excellent communication skills (verbal and written).
• Strong problem-solving and organizational abilities.
• A customer-oriented mindset with a friendly and professional attitude.
• Proficiency in basic computer applications and the ability to learn new software.
• Previous experience in a customer support role is preferred but not required.
• Ability to handle multiple tasks in a fast-paced environment.

Benefits:

• Competitive salary ranging from $37,000 to $45,000 per year.
• Opportunities for professional growth and career advancement.
• Comprehensive training and continuous support.
• Health, dental, and vision insurance.
• Paid time off, holidays, and sick leave.
• A collaborative and inclusive work environment.