About Us:
At Sonar Spark, we are a forward-thinking technology company focused on providing cutting-edge solutions to enhance customer experiences across various industries. We believe in innovation, excellence, and creating an environment where our employees can grow both personally and professionally. Join our team and become part of a dynamic organization committed to delivering exceptional service.

Job Description:
Sonar Spark is seeking a dedicated and customer-oriented Customer Support Assistant to join our team in Denver, CO. In this role, you will serve as a primary point of contact for our customers, assisting with inquiries, troubleshooting issues, and ensuring customer satisfaction. This is a great opportunity for someone who is eager to contribute to a fast-paced and growing company.

Responsibilities:

• Provide timely and accurate support to customers via phone, email, and other communication channels.
• Address customer inquiries, provide product information, and resolve issues in a friendly and professional manner.
• Collaborate with internal teams to ensure efficient and effective resolution of customer issues.
• Document customer interactions and maintain detailed records of support activities.
• Assist in troubleshooting technical issues and escalating complex problems to senior support staff as needed.
• Contribute to improving support processes and customer satisfaction.
• Ensure follow-up with customers to confirm issue resolution and gather feedback.

Skills & Qualifications:

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Customer-focused with a positive attitude and willingness to assist others.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Strong organizational and time management skills.
• Basic technical proficiency and the ability to learn new software quickly.
• Prior experience in customer service or support roles is a plus but not required.

Benefits:

• Competitive salary between $45,000 and $52,000 per year.
• Opportunities for growth and advancement within the company.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• A dynamic and supportive work environment that fosters career development.
• Comprehensive training and development opportunities.