About Us:
At Every Word Code, we are a dynamic software development company dedicated to creating innovative and user-friendly solutions for businesses worldwide. Our team is passionate about technology and committed to providing the best customer experiences. As we continue to grow, we are looking for a Customer Support Assistant to join our Kansas City team and help us deliver exceptional service to our clients.

Job Description:
Every Word Code is seeking a motivated and detail-oriented Customer Support Assistant to join our team. In this role, you will be responsible for assisting customers with inquiries, troubleshooting issues, and providing timely solutions. You will play a critical role in ensuring that our clients receive the highest level of support, contributing to our ongoing success.

Responsibilities:

• Answer customer inquiries through phone, email, and chat.
• Troubleshoot and resolve customer issues in a clear and efficient manner.
• Provide product information, technical assistance, and support for customer inquiries.
• Escalate complex issues to the appropriate department or manager.
• Maintain accurate records of customer interactions and resolutions.
• Collaborate with other teams to ensure customer satisfaction and timely issue resolution.
• Monitor and track customer satisfaction levels to continuously improve service.

Skills & Qualifications:

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities with a focus on customer satisfaction.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Basic technical proficiency and the ability to learn new software tools quickly.
• Previous customer support experience is preferred but not required.
• A positive, proactive attitude and a desire to help others.

Benefits:

• Competitive salary between $36,000 and $45,000 per year.
• Opportunities for career growth and professional development.
• Comprehensive training and onboarding.
• Health, dental, and vision insurance plans.
• Paid time off and holidays.
• A supportive and collaborative team culture.