About Us:
Every Word Code is a forward-thinking technology company dedicated to providing innovative software solutions that help businesses optimize their operations. We believe in using every word of code to create systems that are efficient, reliable, and user-friendly. Our team is passionate about making a positive impact, and we are looking for a Customer Service Representative who shares that same drive to join us in Dallas, TX.

Job Description:
We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for customers seeking assistance with our products and services. Your ability to address inquiries, resolve issues, and provide outstanding customer experiences will contribute directly to the success of Every Word Code.

Responsibilities:

• Answer customer inquiries through phone, email, and live chat in a prompt and professional manner.
• Provide accurate information about our products and services, and assist customers with their needs.
• Resolve customer issues by troubleshooting, offering solutions, and escalating when necessary.
• Maintain a high level of customer satisfaction by addressing concerns and following up as needed.
• Document customer interactions and ensure proper follow-up.
• Collaborate with other departments to ensure customer needs are met and expectations exceeded.
• Assist with process improvements to enhance overall customer service efficiency.

Skills & Qualifications:

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Customer-centric with a positive, solution-oriented attitude.
• Ability to work efficiently in a fast-paced environment.
• Proficiency with basic computer applications and ability to learn new systems.
• Prior customer service experience is a plus but not required.
• Strong multitasking and organizational skills.

Benefits:

• Competitive salary ranging from $40,000 to $50,000 per year.
• Opportunities for professional growth and advancement.
• Health, dental, and vision insurance options.
• Paid time off and company holidays.
• A collaborative and supportive team environment.