About Us:
Blue Print Out is a forward-thinking company dedicated to delivering exceptional solutions to our clients. Our mission is to build strong relationships through high-quality service and innovative approaches. At Blue Print Out, we believe in creating a workplace where collaboration, growth, and customer satisfaction are at the core of everything we do.

Job Description:
We are looking for a detail-oriented and enthusiastic Customer Support Assistant to join our team in Blue Ash, OH. This role involves providing exceptional service to our clients by addressing their inquiries, resolving issues, and ensuring a seamless experience. You will act as the first point of contact for customers, representing the values of Blue Print Out with professionalism and care.

Responsibilities:

• Handle customer inquiries via phone, email, and other communication channels promptly and professionally.
• Assist customers with order tracking, product information, and issue resolution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure timely and effective solutions.
• Identify and escalate complex issues to the appropriate department when necessary.
• Provide feedback on customer needs and process improvements to the management team.

Skills & Qualifications:

• Strong verbal and written communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Problem-solving skills and a positive attitude toward customer interactions.
• Attention to detail and organizational abilities.
• Proficiency in basic computer applications (Microsoft Office Suite, email, etc.).
• Previous customer service or support experience is a plus but not required.

Benefits:

• Competitive salary of $35,000 - $40,000 per year.
• Opportunities for growth and career advancement within the company.
• Comprehensive training to help you excel in your role.
• Health, dental, and vision insurance options.
• Paid time off, including vacation and holidays.
• Supportive and collaborative team environment.