About Us:
At Story Lane Box, we specialize in providing creative and personalized solutions for our clients through innovative subscription box services. Our mission is to deliver unique, high-quality products that surprise and delight, while offering exceptional customer experiences. We are a growing company committed to excellence and continuously improving our services. Join our passionate team and help us bring joy to our customers every day.

Job Description:
We are looking for a dedicated and enthusiastic Customer Service Representative to join our team in Santa Ana, CA. In this role, you will serve as the first point of contact for our customers, addressing their inquiries and ensuring their satisfaction with our products and services. Your ability to provide excellent service and resolve customer issues will play a key part in maintaining our reputation for quality and care.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat.
• Assist customers with product information, order placement, modifications, and tracking.
• Handle and resolve customer complaints or issues in a professional and timely manner.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with various departments to ensure a seamless customer experience.
• Follow up with customers to ensure satisfaction and promote retention.
• Provide feedback on customer trends and suggestions for service improvement.

Skills & Qualifications:

• Strong communication skills with the ability to engage professionally with customers.
• Problem-solving abilities with a customer-focused mindset.
• Ability to work efficiently under pressure while maintaining attention to detail.
• Proficient in computer use and ability to learn new systems quickly.
• Previous customer service experience is preferred, but not required.
• Positive attitude, patience, and ability to work effectively in a team.

Benefits:

• Competitive salary between $40,000 and $50,000 per year.
• Opportunities for career growth and advancement within the company.
• Comprehensive training and ongoing support.
• Health, dental, and vision insurance options.
• Paid time off and company holidays.
• A dynamic and supportive work environment.