About Us:
Story Lane Box is a company dedicated to creating meaningful and personalized experiences for our customers. We specialize in curating unique products and services that bring joy and connection to people’s lives. Our team is committed to excellence, innovation, and exceptional customer satisfaction.

Job Description:
We are seeking a proactive and empathetic Customer Support Assistant to join our Detroit team. In this role, you will be the first point of contact for our valued customers, ensuring their inquiries and concerns are addressed promptly and professionally. You will play a vital role in maintaining our reputation for outstanding service and contribute to a supportive and positive customer journey.

Responsibilities:

• Handle customer inquiries via phone, email, and live chat with professionalism and efficiency.
• Provide accurate information about products, services, and policies.
• Resolve customer concerns and issues while maintaining a positive attitude.
• Document interactions and feedback to improve service quality.
• Collaborate with internal teams to address and resolve complex inquiries.
• Monitor and follow up on customer cases to ensure timely resolutions.

Skills & Qualifications:

• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency with basic computer applications; experience with customer support software is a plus.
• A positive attitude and a commitment to providing excellent service.
• Previous customer support experience is preferred but not required.

Benefits:

• Competitive salary between $44,000 and $53,000 per year.
• Opportunities for growth and career advancement.
• Comprehensive training to help you succeed in your role.
• Health, dental, and vision insurance options.
• Paid time off, including holidays and vacation days.
• A dynamic and supportive team environment.