About Us:
Bela Brand Bat is a dynamic and growing company dedicated to providing high-quality sports equipment. We pride ourselves on our commitment to customer satisfaction and innovation. With a focus on delivering the best products and services, we are looking to expand our team with a dedicated Customer Support Assistant who shares our passion for excellence.

Job Description:
We are seeking a proactive and detail-oriented Customer Support Assistant to join our team in Orlando, FL. In this role, you will be responsible for supporting our customers by providing outstanding assistance and ensuring their needs are met in a timely and professional manner. You will play a key role in enhancing the customer experience and ensuring smooth communication between customers and our team.

Responsibilities:

• Handle customer inquiries and assist with order-related questions via phone and email.
• Resolve product or service issues efficiently and escalate as necessary.
• Provide detailed information about products, warranties, and return policies.
• Maintain accurate records of customer interactions and transactions.
• Support the sales and logistics teams in fulfilling customer requests.
• Collaborate with the customer service team to ensure consistent and excellent support.
• Assist with managing returns, exchanges, and tracking orders.

Skills & Qualifications:

• Strong communication skills, both verbal and written.
• Excellent problem-solving skills and a customer-first attitude.
• Ability to work independently and as part of a team.
• Detail-oriented and organized.
• Ability to handle multiple tasks and prioritize effectively.
• Proficient in basic computer applications (e.g., Microsoft Office).
• Previous customer service experience is preferred but not required.

Benefits:

• Competitive salary between $43,000 and $48,000 per year.
• Opportunities for growth and career advancement within the company.
• Comprehensive training and ongoing professional development.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• A supportive, friendly, and team-oriented work environment.