About Us:
Sociaxe is a forward-thinking company dedicated to delivering exceptional services and solutions to our clients. We pride ourselves on creating innovative and user-friendly platforms that cater to the evolving needs of businesses and individuals. Our goal is to build strong relationships with our clients by providing top-tier support and service.

Job Description:
Sociaxe is looking for a Customer Support Assistant to join our dynamic team in Akron, OH. This role will involve providing customer assistance, addressing inquiries, and ensuring smooth communication between customers and our team. As a Customer Support Assistant, you will play a vital role in enhancing the customer experience and ensuring client satisfaction.

Responsibilities:

• Respond to customer inquiries via phone, email, and other communication channels.
• Assist customers in navigating our products and services, providing clear and accurate information.
• Troubleshoot and resolve customer issues, ensuring prompt and effective solutions.
• Maintain detailed records of customer interactions and support cases.
• Collaborate with the team to escalate issues when necessary and follow up with customers for resolution.
• Ensure customer satisfaction by providing timely, professional, and courteous service.

Skills & Qualifications:

• Excellent communication skills (both verbal and written).
• Strong problem-solving abilities and a customer-first attitude.
• Attention to detail and the ability to manage multiple tasks efficiently.
• Ability to work independently and as part of a team.
• Basic knowledge of customer support tools and software is a plus, but not required.
• Previous experience in customer service or a related field is preferred.

Benefits:

• Competitive salary between $33,000 and $46,000 per year.
• Opportunities for career growth and advancement within the company.
• Comprehensive training and ongoing support to help you thrive in your role.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• A supportive and collaborative work environment.