About Us:
At Captura Hall, we pride ourselves on delivering exceptional customer experiences through a commitment to innovation, quality, and care. Our team is dedicated to creating a supportive and dynamic work environment where everyone can thrive and contribute to our continued success.

Job Description

We are seeking a proactive and customer-focused Customer Support Assistant to join our team in Scottsdale, AZ. In this role, you will be the first point of contact for our customers, providing solutions, guidance, and support. Your ability to handle inquiries efficiently and professionally will be crucial to enhancing customer satisfaction and loyalty.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, phone, or in person.
• Provide detailed and accurate information about our products and services.
• Resolve customer issues and complaints with empathy and efficiency.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to address and resolve customer concerns.
• Identify opportunities to improve customer support processes.
• Uphold the company’s reputation by delivering top-tier service at all times.

Required Skills and Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred).
• 1-2 years of experience in a customer support or related role.
• Strong verbal and written communication skills.
• Excellent problem-solving and interpersonal skills.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to multitask and manage time effectively.

Benefits

• Competitive salary range of $48,000 - $55,000 per year.
• Opportunities for professional growth and career advancement.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Supportive and inclusive work environment.