About Us

At Property Soar, we are dedicated to providing exceptional real estate solutions to clients across Washington, DC. Our team is passionate about helping individuals find their perfect property, whether it be for investment, residential, or commercial purposes. We pride ourselves on our customer-centric approach, professionalism, and deep knowledge of the local market. As we continue to grow, we are looking for a dedicated Customer Support Assistant to join our dynamic team and contribute to our mission of providing top-tier service.

Job Description

As a Customer Support Assistant, you will play a key role in ensuring the satisfaction of our clients. You will be the first point of contact for customers and will assist in resolving inquiries related to our services, properties, and processes. Your communication skills, empathy, and organizational abilities will be crucial in helping us maintain strong relationships with clients and enhance their experience with Property Soar.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person meetings.
• Assist clients with property information, booking appointments, and guiding them through processes.
• Manage and update customer records in the database.
• Address customer concerns and complaints, escalating issues to the appropriate department when necessary.
• Provide administrative support to the customer support team as needed.
• Help ensure smooth day-to-day operations of the office and assist with coordination of meetings and appointments.

Skills

• Excellent verbal and written communication skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to manage multiple tasks and prioritize effectively.
• Strong attention to detail and organizational skills.
• Ability to work both independently and as part of a team.
• Customer service experience or related field preferred.

Benefits

• Competitive salary of $58,000 - $62,000 annually.
• Health insurance coverage (medical, dental, and vision).
• Paid time off (vacation and sick days).
• Professional development opportunities and career growth.
• Retirement plan options.
• Collaborative and supportive work environment.