About Us

At Sociaxe, we are dedicated to delivering exceptional experiences for our clients through innovative solutions and top-tier support. Our mission is to build lasting relationships by providing personalized and efficient assistance. Join our dynamic team and help us redefine customer service in an ever-evolving industry.

Job Description

We are seeking a proactive and detail-oriented Customer Support Assistant to join our team in New York. The ideal candidate will play a vital role in ensuring client satisfaction by addressing inquiries, resolving concerns, and maintaining an efficient communication flow.

Responsibilities

• Provide prompt, accurate, and professional responses to customer inquiries via email and phone.
• Troubleshoot and resolve client issues in a timely manner while maintaining a high level of customer satisfaction.
• Document interactions and escalate unresolved issues to appropriate departments.
• Collaborate with internal teams to improve service processes and customer experiences.
• Maintain up-to-date knowledge of company products, services, and policies.

Skills and Qualifications

• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities with a customer-first attitude.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite and CRM tools.
• Prior experience in customer support or a related field is preferred.

Benefits

• Competitive salary range ($43,000 - $63,000/year).
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and career growth.
• Inclusive and supportive work environment.