About Us

At Story Lane Box, we specialize in creating memorable experiences through curated gift boxes and personalized services. Based in Cincinnati, OH, our company thrives on delivering exceptional customer care and high-quality products. Join our passionate team dedicated to spreading joy and making every customer interaction meaningful.

Job Description

We are seeking a Customer Service Assistant to provide outstanding support to our clients, ensuring every inquiry is handled professionally and promptly. You will be the first point of contact for customers, addressing their needs, solving issues, and contributing to our reputation for excellent service.

Responsibilities

• Respond to customer inquiries via email, phone, and in-person.
• Resolve complaints and escalate complex issues when necessary.
• Process orders, returns, and exchanges accurately.
• Maintain customer records in our database.
• Collaborate with the operations team to ensure timely delivery of products.
• Contribute to improving customer service procedures and policies.
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Skills and Qualifications

• High school diploma or equivalent; a college degree is a plus.
• 1-2 years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in Microsoft Office and basic CRM tools.
• Positive attitude and ability to handle challenging situations calmly

Benefits

• Competitive salary ($40,000 - $50,000/year).
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for career growth and development.
• Collaborative and supportive work environment.