About Us

At Blue Print Out, we are dedicated to delivering exceptional solutions to our clients while fostering a supportive and innovative workplace. Located in the heart of Cincinnati, OH, we pride ourselves on our customer-centric approach and commitment to excellence.

Job Description

We are seeking a detail-oriented and customer-focused Customer Service Assistant to join our team. This role is pivotal in ensuring client satisfaction by handling inquiries, providing accurate information, and resolving issues promptly.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions.
• Maintain up-to-date knowledge of company products and services.
• Resolve customer complaints efficiently and professionally.
• Process orders, returns, and exchanges with accuracy.
• Document and update customer interactions in the company database.
• Collaborate with other departments to address customer needs.
• Provide feedback on common customer concerns to help improve processes.

Skills and Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using computers and customer relationship management (CRM) tools.
• Ability to multitask in a fast-paced environment.
• Prior experience in a customer service role is preferred.
• High school diploma or equivalent; additional qualifications are a plus.

Benefits

• Competitive salary package.
• Health, dental, and vision insurance.
• Paid time off and holiday leave.
• Opportunities for professional growth and training.
• Friendly and collaborative work environment.