About Us:
Sphirea Plus is a leading customer-focused company in Atlanta, GA. Our mission is to provide exceptional service while delivering innovative solutions to our clients. We are committed to fostering a supportive, inclusive work environment where employees can thrive and grow. Join our dynamic team and contribute to our mission of customer excellence

Job Description:
We are seeking a dedicated and detail-oriented Customer Service Assistant to join our team. As a key part of the customer service department, you will be responsible for ensuring our customers receive top-notch support and assistance. You will be the first point of contact for inquiries, offering solutions to customer concerns, and ensuring satisfaction with our services and products.

Responsibilities:

• Respond to customer inquiries via phone, email, or in person
• Resolve customer issues and complaints promptly and efficiently
• Process orders, forms, applications, and requests
• Maintain customer records and update account information as needed
• Provide product/service information and guidance
• Collaborate with other departments to ensure customer needs are met
• Assist in training new team members and sharing best practices
• Contribute to improving customer service processes and overall satisfaction

Skills:

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• High attention to detail
• Ability to multitask and prioritize effectively
• Proficient in MS Office Suite (Excel, Word, Outlook)
• Experience with customer service platforms (CRM) is a plus
• Ability to work both independently and as part of a team
• Strong organizational skills and time management

Benefits:

• Competitive salary ($45,000 - $61,000 per year)
• Health, dental, and vision insurance
• 401(k) with company matching
• Paid time off (PTO)
• Professional development opportunities
• Flexible work schedule
• Positive and supportive work environment