About Us:
Polous is a rapidly growing company specializing in providing exceptional customer service solutions to a diverse range of clients. Based in Atlanta, GA, we focus on delivering outstanding experiences for customers, while fostering a positive and supportive work environment. At Polous, we believe that every customer interaction is an opportunity to build lasting relationships and enhance brand loyalty.

Job Description:
We are looking for an enthusiastic Entry Level Customer Service Assistant to join our customer support team. In this role, you will be responsible for assisting customers with their inquiries, providing accurate information, and resolving issues in a timely and professional manner. This is a great opportunity for individuals looking to start their career in customer service with plenty of room for growth.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide product information and resolve customer concerns effectively.
• Collaborate with team members to improve customer satisfaction.
• Document and track customer interactions and feedback.
• Escalate complex issues to the appropriate departments for resolution.

Skills Required:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in high-pressure situations.
• Basic proficiency with computers and customer service software.
• A positive attitude and a strong desire to help others.

Benefits:

• Competitive salary ranging from $48,000 to $52,000.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for career advancement and skill development.
• Supportive and inclusive work environment with ongoing training.