About Sonar Spark

Sonar Spark is a leading company in the customer engagement and digital solutions space. We work with businesses to enhance their customer experience through innovative platforms and personalized support. At Sonar Spark, we value creativity, teamwork, and the drive to exceed client expectations. We are looking for passionate individuals to join our growing team and contribute to our success in Los Angeles, CA.

Job Description

We are seeking a highly motivated Entry Level Customer Service Assistant to provide excellent support and service to our clients. This role is ideal for someone looking to build a career in customer relations and support, with opportunities to grow within the company. You will be the first point of contact for customers, assisting with inquiries, solving problems, and ensuring customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Resolve customer issues and provide solutions according to company guidelines.
• Maintain accurate records of customer interactions and update customer accounts.
• Collaborate with the team to ensure consistent and high-quality customer service.
• Assist with administrative tasks and support other departments as needed.
• Provide feedback to improve customer service processes and procedures.
• Stay updated on company products and services to provide accurate information to customers.

Qualifications

• High school diploma or equivalent; a degree in business, communications, or related fields is a plus.
• Excellent verbal and written communication skills.
• Ability to handle difficult situations with patience and professionalism.
• Strong problem-solving skills and attention to detail.
• Basic computer skills, including proficiency in MS Office (Word, Excel) and CRM systems.
• Ability to work both independently and as part of a team.
• A customer-focused mindset with a passion for helping others.

Benefits

• Competitive salary ranging from $40,000 to $48,000 per year.
• Comprehensive health, dental, and vision insurance.
• Paid time off (PTO) and holidays.
• Career growth and development opportunities.
• Employee training programs and workshops.
• A collaborative and supportive team environment.

If you’re ready to kickstart your career in customer service and grow with Sonar Spark, apply today to join our team in Los Angeles, CA!