Manager, Group Talent Acquisition (Operations) will play a key role in creating the long- and mid-term recruitment strategy and operational excellence for Customer and Delivery Experience roles with the help of a team of TA professionals.

What will your main responsibilities include?

• Develop and implement strategies for high-volume recruitment for Customer and Delivery Experience roles at the group level (i.e. warehouses, courier, customer service domains)

• Collaborate with Delivery Experience and Customer Experience Business Unit leadership to ensure recruitment strategy implementation and operational excellence.

• Work with Talent Acquisition, Employer Branding, and HR Business Partner teams to understand recruitment processes and use data to improve them.

• Lead and manage a team of mid- to senior-level Talent Acquisition professionals.

• Manage relationships with external vendors, including finding, negotiating, and signing deals, as well as overseeing contract execution and commercial aspects.

• Analyze data to establish key performance metrics and use insights to influence stakeholders in the recruitment cycle.

• Collaborate with the Employer Branding team to create value offers for specific target groups.

• Work closely with other HR teams to support Allegro's future business growth.

Why is it worth working with us?

• This is an opportunity to create the way we attract and hire the best talent in the market and build CX and DEX organisations

• Work on a large scale and have incredible satisfaction from it 

• Work in an exceptional team, have support from colleagues and your manager

• Informal working atmosphere in a professional team is what we have at work on a daily basis

• We have a wide selection of non-wage benefits (such as health insurance, life insurance, gym membership - Multisport, and much more) - you choose what you want

• You can find here exceptional learning opportunities, that include a training budget and access to a wide selection of training programs on our internal MindUp platform

We are looking for people who:

• Are proven leaders with at least 8+ years of experience in designing and managing wide scale and complex recruitment strategies for volume and specialist roles in logistics, warehousing, courier  and customer support

• Have ability to lead and develop a team based on data and metrics in a fast-paced, matrix environment

• Have easiness at establishing the rapport with multiple external vendors from various geographies

• Have strong strategic thinking capability

• Thrive in an environment where business acumen and ability to navigate through ambiguity matter 

• Are fluent in Polish and English