COMPANY

In just over 15 years, Adatis has grown to over 150 people, with offices in UK, Bulgaria and India. We have become a Microsoft Gold Partner, as well as holding Microsoft Analytics Advanced Specialisation. Adatis is now part of Telefonica Tech as of March 2022, powering the next phase of our growth. We’re a Data Analytics Consultancy that works with our clients to deliver information solutions, to help make better informed business decisions. 

Telefónica Tech is the leading company in digital transformation. In the UK & Ireland, we provide a wide range of services and integrated technological solutions in Cyber Security, Cloud, and Modern Workplace. As part of the wider Telefónica Tech family, our expertise extends to IoT, Big Data, and Blockchain. With our worldwide presence and strategic hubs in Spain, Brazil, the UK, Germany, and Hispan, our capabilities reach more than 5.5 million B2B customers in 175 countries every day.

ROLE:

We are now recruiting for a Business Operations (BizOps) Specialist to join our Services Delivery Team. Reporting directly to the Principal Project Manager, you will be mostly focused on information reporting/trending and data analysis, to enable informed decisions by the senior management in the project management space. As BizOps Specialist, you will have keen business and requirements analysis skills, able to translate business needs into reports and data stories that deliver value. You will engage in driving continuous service improvement programmes (CSI) to achieve desired business outcomes. You will also maintain compliance with a new agile framework and monitor the stakeholder engagement in terms of processes, training, standards & best practices adoption.

You will be located in Sofia, Bulgaria and working remotely (from home or the office), collaborating and socialising with your colleagues across our UK offices. Please note, that there may be required office visits on specific days. There will be some occasional travel, for example, you may spend a week getting trained/meeting with the team in our UK offices.
 

KEY RESPONSIBILITIES:

• Data analysis and information reporting/trending
• Gathering, clarifying and developing requirements with stakeholders of all seniority levels 
• Translating business needs into reports and data stories
• Deliver regular business reporting/trending using the latest technologies (e.g. PowerBI)
• Present business metrics outcomes vs pre-agreed targets
• Performs analytics on RAG statuses
• Provide regular updates to senior management
• Drive compliance of stakeholders to a new agile framework – meeting targets, using standards and best practices, training compliance, etc.
• Drive continuous service improvement (CSI) based on pre-defined business outcomes – keep track of improvement plans and their execution
• Ensure proactive engagement of the senior leadership addressing potential challenges in service delivery – resource supply, timelines for project kick-off, and budget tracking
• Lead Customer satisfaction processes to measure customer sentiment and perception of service delivery vs system based indicators
• Serve as the main contact for ad-hoc business reporting requirements

SKILLS AND EXPERIENCE

• Business and Requirements analysis
• Experience in Power BI design and development for creating reporting solutions 
• Project planning, management and leadership
• Stakeholder relationship management 
• Solid planning and organisational skills with the ability to prioritise workload
• Ability to carry out tasks to a high standard with a strong attention to detail
• Excellent English communication skills, both oral and written, with the ability to effectively articulate an opinion with both internal and external stakeholders through a variety of different mediums
• Team Player - understands the importance of individual as well as team contribution
• Excellent interpersonal skills with an ability to build and maintain relationships and work cross-functionally
• Ideally, degree educated - computer science, data analysis etc.
• Microsoft certified (nice to have)  

WHY JOINING?

• Great holiday allowance - 25 days 
• Company team days (3 times a year!!)
• Travel card
• Multisport card 
• All the usual perks (pension, healthcare, etc) 
• A company that values its' team above all else
• Freedom to grow your career path
• A relaxed approach to where you work (office, home)