Grand Mercure Bengaluru Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major Techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.

Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centre

Prime Function:

• Communicate and support company policies & procedures to maintain high employee morale and motivation, and ensure an atmosphere of participative management.
• Ensure optimum service through the effective communication of policies and procedures to all employees.
• Assist the Human Resources team  to plan, manage, coordinate and participate in personnel activities of all the departments in areas of
• Recruitment & Selection
• Compensations & Benefits
• Training & Development
• Performance Management System
• Employee Relations
• HR Initiatives
• To recommend, implement, formulate and execute organizations policies, procedures, rules, regulations and programs for all the employees
• To assist the Human Resources Manager in ensuring that the Personnel functions are carried out effectively and professionally, resulting in a highly motivated, flexible and multi skilled workforce.
• Any matter which may effect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities:

Human Resources Planning

• Assist the Human Resources Manager to develop an annual and long-term Human Resources plan that identifies the organizations Human Resources agenda as a component of the organizations overall Strategic Plan.
• Identify Human Resources strategies and program requirements needed to maintain a progressive work culture in support of effective recruitment, development, and retention of the employees.

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Develop and maintain effective relationships with all the departments.

• Respond to queries by resolving issues in a timely and efficient manner.

• Ensure that the team has been trained for all safety provisions.
• Ensure that all personnel are kept well informed of department’s objectives and policies.
• Motivate and develop team to ensure smooth functioning of the department and promote teamwork.

Financial Management

• Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

• Promote and manage a positive and productive work environment by working with the management team to provide clear communication and fair and timely evaluations of the team.
• Ensure compliance of employees with established procedures and practices.
• Resolve employee’s issues and inquiries.
• Provide a positive work environment by consistently facilitating open, two-way communication and resolving all employee relations issues in a timely manner.
• Monitor employee turnover and react appropriately to improve retention.
• Ensure compliance to standards, policies and procedures of the organization.
• Administer the various processes, for the employees, in coordination with the Human Resources department.

• Coordinate recruitment and selection process in partnership with the Human Resources Manager.

• Monitor staffing/scheduling program of the employees and ensure the proper execution in order to provide an appropriate level of service to customers and employees.

Managerial Qualities

• Leadership skills that utilize persuasion and motivation to attain organizational  goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;

• Ability to accept responsibility;
• Self confidence, motivation, drive and tenacity;
• Ability to enhance organizational performance;
• Ability to clearly delegate tasks and responsibilities;
• Ability to think strategically, inductively, and creatively;
• And the propensity to recognize and acknowledge other peoples’ ideas.

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

Bachelor’s degree in Human Resources, Hotel Management, Business Administration, or a related field.

• Good communication, interpersonal, and organizational skills.

• 1–3 years of experience in HR or People & Culture, preferably in the hospitality industry.
  Knowledge of HR operations, employee engagement, recruitment, onboarding, and HR documentation.