What you’ll do…

• Manage the hotel's Accounts Receivable function, including city ledger, credit accounts and direct billing transactions.
• Prepare and issue invoices to corporate clients, travel agents, event organisers and other business partners in a timely manner.
• Monitor outstanding balances and follow up on overdue accounts to ensure timely collections and healthy cash flow.
• Reconcile customer accounts, investigate payment discrepancies and resolve billing queries efficiently.
• Process receipts, allocate payments accurately and maintain up-to-date customer account records.
• Review credit applications and ensure compliance with the hotel's credit policy and approval procedures.
• Prepare ageing reports, collection summaries and accounts receivable reports for management review.
• Coordinate with Sales, Reservations, Front Office and Finance teams to resolve account discrepancies and support guest satisfaction.
• Assist with month-end closing, account reconciliations and internal and external audit requirements while ensuring compliance with company policies and financial controls.

• Bachelor's degree in Accounting, Finance, or related field
• Minimum 2-3 years of experience in accounts receivable or credit management
• Proficiency in accounting software and ERP systems (SAP, Oracle, or similar platforms)
• Strong knowledge of invoicing, billing, and receivables management processes
• Excellent numerical and analytical skills with attention to detail
• Demonstrated ability to manage multiple priorities and meet deadlines