Join us at Accor, where life pulses with passion!​

About Mr. Good Guy

Situated in the heart of Devonport’s city centre, Mr. Good Guy invites you to embark on a culinary journey through the vibrant flavours and enticing aromas of Southeast Asia. With a fun and relaxed share-style menu, Mr. Good Guy’s playful vibe will give you those good time feels and transport you to the sizzle, sounds and vibrant aromatics of Asia.

Hospitality is a work of heart.  Join us and become a Heartist®.

This is an exciting opportunity for a food and beverage professional with strong leadership skills, a passion for guest service and a sound understanding of operational and financial performance.

Reporting to our Food & Beverage Manager, the Assistant Food & Beverage Manager will help lead the day-to-day operation of Mr. Good Guy and support the hotel’s other F&B services. This hands-on role focuses on developing the team, delivering great guest experiences, maintaining service standards and managing stock and costs.

About the job…

• Lead daily operations at Mr. Good Guy, supporting the team on the floor and ensuring consistently friendly, professional and efficient service.
• Support the hotel’s other food and beverage services, including the bar and lobby lounge, conference room, room service and minibar.
• Coach, train and motivate team members, building their confidence, product knowledge and service skills.
• Assist with recruitment, induction, performance reviews and ongoing team development.
• Support rostering, verify team member time records and monitor staffing levels to meet business needs and manage wage costs.
• Monitor beverage costs, stock levels and ordering requirements, completing monthly beverage stocktakes and timely reporting.
• Assist with monitoring departmental budgets, controlling costs and identifying opportunities to increase revenue and profitability.
• Ensure responsible service of alcohol practices, licensing requirements, food safety and workplace health and safety standards are maintained.
• Oversee opening and closing procedures, cash handling, till balancing and the accurate operation of point-of-sale systems.
• Maintain a clean, safe and welcoming environment, ensuring equipment is well cared for and maintenance needs are reported promptly.
• Respond to guest enquiries and complaints with professionalism, using feedback to improve service and guest satisfaction.
• Deliver on the Novotel service promise and recognise our Accor Live Limitless loyalty members.
• Run regular team briefings and work closely with other departments to support smooth hotel operations.
• Take responsibility for the food and beverage department in the absence of the Food & Beverage Manager.
• Work a rotating roster, including early mornings, afternoons, evenings, weekends and public holidays.

About you…

• Previous experience in a food and beverage leadership role, ideally within a hotel or busy restaurant environment.
• A hands-on leadership style, with experience coaching, motivating and developing teams to deliver excellent service.
• Experience creating rosters, managing wage costs and matching staffing levels to business needs.
• Sound understanding of beverage stock control, stocktakes, cost management and departmental financial performance.
• A passion for food, wine and hospitality, with the ability to build strong product knowledge within your team.
• A calm, professional approach to guest complaints, conflict resolution and team performance.
• Strong communication and organisational skills, with the ability to build positive relationships across departments and with guests and suppliers.
• Confidence using operational reports and guest feedback to identify opportunities to improve service and profitability.
• Excellent attention to detail and the ability to prioritise competing demands while supporting a busy team.
• Strong computer skills; experience with Micros Simphony, Order Up, Purchase Plus and Opera Cloud is an advantage.
• A current RSA certificate valid in Tasmania; First Aid certification is desirable.
• Flexibility to work a rotating roster, including early mornings, evenings, weekends and public holidays.
• Current working rights in Australia are essential. Sponsorship is not available for this position.

What is in it for you?

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services, and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• “Learn Your Way” with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training
• Be part of a dynamic hotel environment with a supportive and fun team
• Recognition of service anniversaries and Accor Tenure Milestones.