Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure travellers.

Discover Alam Sutera, well known as the best town for cycling and jogging with a green and healthy environment. Explore the culinary indulgence, entertainment and shopping experience, such as Flavor Bliss, Living World, IKEA, and Mall @Alam Sutera.

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world were life beats faster.

• Excellent communication and interpersonal skills
• Energetic, bubbly, and full of personality
• Able to thrive under pressure in a busy environment
• Confident, positive, and customer-focused
• Passionate about food, beverage, and hospitality
• A team player who enjoys building genuine rapport with guests
• Provide professional, engaging service across restaurant, bar, and events
• Share your product knowledge to upsell menu and beverage items
• Maintain cleanliness, stock, and presentation of service areas
• Contribute to a fun, supportive, and dynamic team culture at The Ternary

Whilst technical experience is of importance to us, to be considered for the role, you will have the following:

• A friendly, customer-focused attitude with the strive to provide total customer satisfaction.
• Initiative to ensure that interactions with our customers are positive, intuitive and efficient.
• Previous customer service or hospitality experience.
• Confidence in liaising with various internal and external clients.
• A high standard of grooming and personal presentation.
• The ability and flexibility to work various rostered shifts, including early mornings, late evenings and weekends.
• Excellent communication and interpersonal skills. 
• Strong attention to detail and the ability to multitask. 
• A positive team player and guest-centric mindset.

Your team and working environment:

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.