Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

• Consistently offer professional, friendly and engaging service
• Assist guests regarding menu items in an informative and helpful way
• Have full knowledge of all beverage lists
• Deliver food and beverage in a timely and accurate manner
• Check outgoing orders for quality and accuracy of set up
• Have full knowledge of all menu items, garnishes, contents and preparation methods
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Follow daily assigned employee shift side work.
• Double check all VIP orders with your manager on duty
• Immediately communicate all special guest needs to your Manger on duty.
• Paces all In Room Dining order distribution and deliveries to our standards
• Compile trip report logs.
• Assist with amenity delivery.
• Assist coordinating removal of IRD equipment from guest rooms and public areas and sorting out all retrieved condiments and equipment’s and stored accordingly.
• Assist Inspecting hotel hallways/landings for Room Service equipment.
• Maintain departmental requisitioned supplies properly stored and organized.
• Other duties as assigned

• Previous restaurant, hotel, in-room dining, or food & beverage service experience preferred  
• Luxury hotel or upscale dining experience preferred  
• Excellent communication and guest service skills  
• Strong organizational and multitasking abilities  
• Ability to work independently and efficiently in a fast-paced environment  
• Professional appearance and polished demeanor required  
• Ability to maintain professionalism and discretion during guest interactions  
• Ability to work flexible schedules including mornings, evenings, weekends, holidays, and extended shifts as operationally required  
• Must be legally authorized to work in the United States  
• Must possess or be able to obtain any required Louisiana food safety certifications in accordance with local and state regulations  
• Must meet Louisiana legal requirements for alcohol service if assigned to deliver alcoholic beverages  
• Must possess or be able to obtain a valid Louisiana Responsible Vendor (RV) Server Permit if assigned alcohol service duties  

All your information will be kept confidential according to EEO guidelines.