Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure travellers.

Discover Alam Sutera, well known as the best town for cycling and jogging with a green and healthy environment. Explore the culinary indulgence, entertainment and shopping experience, such as Flavor Bliss, Living World, IKEA, and Mall @Alam Sutera.

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world were life beats faster.

The People & Culture Manager is responsible for leading all People & Culture functions within the hotel, ensuring compliance with company policies and local labour regulations while fostering a positive Heartist experience. This role oversees recruitment, talent development, employee engagement, performance management, payroll administration, industrial relations, and organizational culture to support the hotel's operational and business objectives.

Key Responsibilities

1. Recruitment & Talent Acquisition

• Develop and execute recruitment strategies to attract qualified talent.
• Manage the full recruitment cycle, including sourcing, interviewing, selection, onboarding, and orientation.
• Maintain talent pipelines for critical positions.
• Ensure all recruitment activities comply with company standards and employment regulations.

2. Learning & Development

• Develop the annual training plan and training calendar.
• Coordinate onboarding and orientation programs for new Heartists.
• Identify training needs through performance reviews and operational requirements.
• Monitor mandatory training completion and learning compliance.
• Promote continuous learning and career development.

3. Performance Management

• Coordinate the annual performance review process.
• Support department heads in setting goals and evaluating employee performance.
• Monitor completion of performance appraisals and development plans.
• Provide coaching and guidance to managers on performance improvement.

4. Employee Engagement & Culture

• Lead employee engagement initiatives and recognition programs.
• Organize employee activities, celebrations, wellness, and CSR programs.
• Conduct employee surveys and develop action plans based on feedback.
• Foster an inclusive, respectful, and high-performing workplace culture.

5. Employee Relations & Industrial Relations

• Handle employee grievances and disciplinary cases fairly and professionally.
• Ensure compliance with labor laws, company policies, and employment contracts.
• Maintain positive relationships with employees, government agencies, and external stakeholders.
• Support dispute resolution and conflict management.

6. Compensation & Benefits

• Oversee payroll preparation and ensure timely salary processing.
• Administer employee benefits, insurance, leave, and attendance.
• Maintain accurate employee records and HRIS data.
• Support salary benchmarking and compensation reviews.

7. Compliance & Administration

• Ensure compliance with labor legislation and company standards.
• Maintain personnel files and confidential employee documentation.
• Prepare HR reports, manpower analysis, and monthly P&C reports.
• Manage employee contracts, probation reviews, confirmations, and separations.

8. Talent Management & Succession Planning

• Identify high-potential employees and future leaders.
• Coordinate succession planning and career development initiatives.
• Support talent review discussions with department leaders.
• Monitor internal promotions and career progression.

9. Health, Safety & Wellbeing

• Promote workplace health, safety, and employee wellbeing initiatives.
• Ensure compliance with occupational health and safety requirements.
• Support emergency response planning and employee awareness programs.

10. Budget & Strategic Planning

• Prepare and manage the annual People & Culture budget.
• Monitor departmental expenses.
• Contribute to the hotel's strategic planning and organizational development initiatives.
• Recommend improvements to HR policies and processes.

• •Minimum 3 years of experience in Learning & Development, Human Resources, or People & Culture, preferably in the hospitality industry.

  •Strong knowledge of training management, payroll administration, and HR systems, with excellent analytical and organizational skills.

  •Excellent communication and interpersonal skills, with the ability to influence, coach, and collaborate across all levels of the organization.

Your team and working environment:

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.