Mercure Resort is located between the lush Hinterland and beautiful beaches of the Gold Coast. Featuring 292 rooms, tropical gardens, sparkling pools, and a wellness philosophy to slow down, feel well and discover local.   

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our guests, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.   

What you'll be doing:

• Preparing and serving exceptional coffee, tea, and beverages 
• Take orders & process payments while providing friendly, heartfelt service 
• Showcase your organization skills and attention to detail 
• Ensure teammates and all guests feel a sense of belonging
• Create high-quality, delicious, artistic coffee creations 
• Embrace a varied role by assisting across all Food & Beverage outlets, from crafting great coffee to providing outstanding floor service
• Recommend food and beverage options with confidence
• Go above and beyond to make every guest feels welcome

What you will bring to the role: 

• Demonstrated barista skills, including espresso extraction, milk texturing, and latte art
• Understanding of coffee equipment, grinder settings, and daily machine setup/cleaning
• Willingness to work across different areas of Food & Beverage and support the team as required
• A passion for delivering exceptional guest experiences
• Strong communication and relationship-building skills
• A positive, energetic, and team-focused attitude
• The ability to thrive in a fast-paced environment and adapt to change
• RSA (required) & Barista certification (highly regarded)
• A commitment to providing hospitality from the heart

What is in it for you? 

• Complimentary lunch each day, produced by our resort chefs
• Free On-site Parking 
• Friendly, supportive and positive team culture 
• Endless opportunities to build your skills and expertise
• Company invests in your growth and learning
• Employee discounts on Accor accommodation & dining worldwide 
• Accommodation, Dining & Lifestyle discounts for friends and family 
• Internal recognition, rewards, and celebrations with generous prizes 
• Free access to Employee Assistance Program & 24/7 mental health support 

If you are ready to take the next step in your career, apply today.

Our commitment to Diversity & Inclusion:

We are an inclusive company and believe all candidates and employees should feel welcome being their authentic self at work. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, please feel welcome to let us know.