Home Host (Part-Time)
- Part-time
- Job-Category: Rooms
- Job Type: Permanent
- Job Schedule: Part-Time
Company Description
The Hoxton lobbies have always been home to laptop savvy workers making use of super-fast Wi-Fi and comfy sofas as they hustle away in a place that feels like home. So it felt only natural for us to take our love for great experiences and create a coworking space, Working From_, that offers everything you need to do your (other) day job or take over the world, in our stylish and comfortable surroundings.
We are looking for a Part-time Home Host to play a crucial role in the success of our operation! If you get a kick out of creating an unforgettable experience for members then this is the job for you.
Job Description
- Be the go-to person for members and guests, creating a welcoming, comfortable, and personalized experience
- Ensure the space is always presentation-ready and tidy from opening through close
- Manage member and guest check-ins, including daily day pass and guest tracking, ensuring all contact details are captured and accurately logged
- Maintain and update membership systems, meeting room bookings, and calendars
- Oversee meeting room operations, including room transitions, resets, and setup (glassware, cleanliness, and readiness)
- Handle inbound calls and emails, directing all communications appropriately
- Manage mail and package handling, including receiving, organizing, and delivering as needed
- Monitor and log tickets in Knowcross throughout the day, ensuring timely follow-up
- Coordinate space maintenance by liaising with maintenance, tech, and housekeeping teams to keep all areas fully operational
- Maintain back-of-house (BOH) organization and upkeep
- Oversee pantry operations, including cleaning, restocking, coffee preparation, and dishwashing
- Track and manage inventory levels for pantry, guest, and operational supplies; coordinate ordering with relevant team members
- Place and track supply orders (pantry, coffee, office supplies) to ensure member needs are consistently met
- Conduct tours of the space for prospective members, day pass users, and meeting room guests
- Work closely with the wider team to deliver a seamless member experience from first contact through ongoing engagement
- Support event setup and execution in with the Membership Engagement & Operations Manager
- Complete daily reporting, including end-of-day updates and sending handover notes
- Follow and complete all opening and closing checklists
Qualifications
- You are scarily organized
- You are the person that knows everyone and they all know you
- Nothing is an issue for you - you know what our members want even before they do
- Someone who’s great at growing and nurturing relationships; people are naturally drawn to working with you
- You understand hospitality, it’s in everything you do
- You pay attention to the details and care about creating great work
- You’re looking for a place where you can be you; no clones in suits here
- Passionate about creating memorable experiences for others
- You’re not precious. We leave our egos at the door and help get stuff done
- You’re up for doing things differently and trying (almost) everything once
- You want to be part of a team that works hard, supports each other and has fun along the way
Additional Information
- Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
- Regular team get-togethers and celebrations – we know how to have a good time!
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Excellent discounts across the global Ennismore family.
- The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
Expected schedule is Tuesday to Thursday, 11am to 7:30pm including a break.