Learning & Development Manager
- Full-time
- Job-Category: Talent & Culture
- Job Type: Permanent
- Job Schedule: Full-Time
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Develop and execute the hotel’s annual Learning & Development strategy and training calendar
Conduct training needs analysis in collaboration with Department Heads
Deliver onboarding, brand induction, service culture, compliance, and leadership training programs
Facilitate soft skills, operational, and supervisory development workshops
Drive talent development initiatives including succession planning and career pathways
Support performance management processes and individual development plans
Ensure compliance with brand standards and Accor/Raffles learning frameworks
Monitor training effectiveness and prepare monthly L&D reports and metrics
Promote employee engagement activities and a learning culture across the hotel
Manage training budget and external training providers
Qualifications
Bachelor’s degree in Human Resources, Hospitality Management, or related field
Minimum 3–5 years’ experience in Learning & Development or Training, preferably in hospitality or luxury hotels
Strong facilitation, coaching, and presentation skills
Excellent communication skills in English and Khmer
Knowledge of adult learning principles and training methodologies
Strong organizational and stakeholder management skills
Proficient in MS Office and Learning Management System platforms
Passionate about developing people and service excellence
Additional Information
- We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
- Our commitment to Diversity & Inclusion:
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.