The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.

Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.

• Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025

• HR in Hospitality Awards 2025:

  • 🏆 Excellence in Employee Experience

  • 🏆 HR Team of the Year

  • 🏆 HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster

• Institute of Hospitality Awards 2025

  • 🏆 Talent Development Team of the Year

Job Title: Maintenance Technician  

Department: Engineering  

Inspired and Supported by: Engineering Manager 

Salary: £36,878 including service charge

Your purpose will be: 

To assist with maintaining and improving the physical appearance and operational efficiency of the hotel including physical, mechanical, electrical and plumbing  

You will be accountable for: 

• Identifying and carrying out all maintenance/redo requirements 

• Keeping systems in top operating condition 

• Maintaining highest standards for the maintenance and safe operation of issued tools and equipment 

• Carrying out PPM checks in rooms and responding to guest requests  

• Identifying opportunities for engineering related improvements across the hotel 

Your key responsibilities & contribution will be:  

• To respond to all guest repair and departmental repair requests promptly 

• To complete PPM checks of the hotel rooms  

• To be help the shift engineers respond to guest requests   

• To regularly check stock and to report to supervisors what needs ordering  

• Communicate rooms and areas needing repair and time lines on how long the work will take   

• To meet all service standards in every guest interaction 

• To keep all equipment and tools provided by the hotel are kept in good repair  

• To work well alongside other departments and other colleagues within the department to ensure smooth running of the hotel  

• Communicate any delays due to any unforeseen problems in a timely manner so expectations can be managed    

• To keep work areas clean and tidy at all times and use signage provided by the hotel  

• Coverage of shifts if needed and given notice to do so  

• Maintaining a high standard of personal grooming and appearance 

What you will need to do in this role? 

• 1 – 3 years engineering background  

• Basic plumbing and electrical (supported by qualified electrician). 

• Excellent communication skills, both verbal and written with the ability to communicate effectively with people of all levels 

• Enthusiastic and positive personality with the ability to build trusting relationships  

• Ability to multi task and problem solve in a fast paced environment 

• Keen eye for detail 

• Strong problem solving skills 

• Proven organisational skills. Work well on your own. Able to set and meet deadlines with quality results 

• Flexibility to work different shifts including night shifts   

• Aspirational in nature and want to improve your engineering knowledge within the department    

• 1 – 3 years’ experience in a luxury hospitality environment  

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. 

What’s in it for you?

• Competitive salary and additional service charge
• Life insurance and pension
• 31 days of holiday (including public holidays)
• Exclusive discounts:
  • Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
  • 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
  • 20% off at other Gordon Ramsay restaurants and Restaurant 1890
• Free stay for two at The Savoy after successful probation
• Colleague restaurant, gym, interfaith prayer room and wellness room
• Laundry services
• Cashback for wellbeing/healthcare expenses; HSF & Perkbox
• Employee assistance program
• Virgin Active and The Gym Group membership discounts
• Cycle-to-work scheme
• Season ticket loan for commuting
• Annual optician reimbursements of £100
• Local discounts for F&B and retail