Reporting to the F&B Manager, responsibilities and essential job functions include but are not limited to the following:  

• Sets up and tears down service stations  

• Taking table orders for all food and beverage from the guests and serve in a professional and positive manner. 

• Provides service within Fairmont and Hotel Standards 

• Fosters a welcoming culture 

• Crisp, Efficient Food and beverage service with excellent rapport building – provides an experience, not just a meal. 

• Cash Handling 

• Knowledgeable on menus – food and beverage – Speaks passionately and informatively about the offerings 

• Tailors Service flow to the diner’s needs 

• Review daily reports, arrival, VIP, group following up on action items 

• Aware of all business within hotel on a daily basis and able to guide guests accordingly 

• Work behind the bar as bar server on occasions, and to supervise the smooth running of the outlet. 

• Attend to all guest requests, being constantly aware of anticipating guests needs. 

• Ensure smooth running of each table. 

• Help to ensure the smooth running of all guests requirements and needs on each table. 

• Clear away any used crockery, cutlery etc. 

• On occasions, be allocated to the buffets to check for replenishment, cleanliness and respond to guest requests. 

• Minimum 1 year experience in Food and Beverage preferably at a luxury property

• An operational knowledge and proficiency in Point-of-Sale System an asset 

• Excellent written/verbal communication and interpersonal skills  

• Strong guest service orientation 

• Able to balance a variety of conflicting priorities while providing guest service 

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift