Guest Relations Officer

  • Full-time
  • Job-Category: Rooms
  • Job Type: Permanent
  • Job Schedule: Full-Time

Company Description

The legendary Queen Elizabeth 2 (QE2) is an iconic ocean liner reborn as a floating hotel and lifestyle destination. Celebrating its rich British maritime heritage, the QE2 delivers elevated hospitality, immersive storytelling, features 447 distinctive rooms and exceptional dining experiences to a global audience.

Job Description

  • Perform check IN/OUT of guests using Opera system.
  • Welcome and greet guests, answer inquiries and incoming calls.
  • Prepare occupancy and guests report
  • Maintain group and individual arrival report daily.
  • Inform guests of hotel rates and services and create/cancel/confirm reservations.
  • Provide information about our hotel, available rooms, rates and amenities
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

Qualifications

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Proficiency in Opera and Microsoft 
  • Fluency in English; additional languages are a plus
  • Excellent communication and organizational skills
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