“Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.”
 

Position Summary

The Front Office Agent is the first point of contact for guests, responsible for providing a warm welcome and ensuring an exceptional guest experience. The role includes handling check-in and check-out procedures, managing reservations, responding to guest inquiries, and coordinating with other departments to ensure guest satisfaction.

Key Responsibilities

• Greet and welcome guests in a professional and friendly manner.

• Perform check-in and check-out procedures efficiently.

• Handle reservations, modifications, and cancellations accurately.

• Answer phone calls and respond to guest inquiries professionally.

• Coordinate with Housekeeping, Reservations, and other departments to meet guest needs.

• Manage guest complaints and escalate when necessary.

• Ensure compliance with Accor service standards.

Qualifications & Skills

• Saudi nationality (mandatory).

• Diploma or Bachelor’s degree in Hospitality, Tourism, or related field (preferred).

• Minimum of 1 year experience in Front Office or Customer Service.

• Fluency in English (spoken and written) is required.

• Strong communication and interpersonal skills with a professional appearance.

• Ability to work in shifts (morning, evening, night).

• Knowledge of Opera PMS or equivalent hotel systems is an advantage.

Qualifications & Additional Information

• Tamayyaz Program is for Saudi Nationals Only.
• Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.
• Basic English skills are a must.
• Strong passion for the Hospitality Field.
• Excellent interpersonal and communication skills.
• Is a team player that contributes to and proactively assists co-workers.
• Ability to work a flexible roster depending on departmental needs.
• Ability to focus attention on guest needs, always remaining calm and courteous.