Operational

• Supervise entire operations of the Department, delivering prompt service and high quality laundering to the guests and the hotel.

• Check the finished product of guest garments.
• Ensure prompt and timely delivery of garments and house linen.
•  In consultation with the Laundry Manager rotate employees amongst different tasks whenever appropriate.
•  Ensure the maintenance of an adequate quantity of supplies for the effective running of the laundry and dry cleaning machines.
• Keep updated and assist the Engineering Department in the Planned Preventive

• Maintenance as well as break down maintenance to ensure the lowest down time of equipment.  

• Ensure and maintain adequate control over the use of chemicals, laundry supplies, water, steam and electricity to keep operational expenses in control.
•  Ensure that the employees of the Department are groomed and the machines and work premises are clean in accordance with the defined standards.
•  Handle guests’ complaints promptly and effectively, whenever required.

Business plan /Analysis

•  Work on the preparation of the revenue and operational budgets

    for the Department.

• Ensure that the plan for the optimum conservation of energy is adhered by all employees of the Department.
• Ensure and maintain adequate control over the use of chemicals, laundry supplies, water, steam and electricity to keep operational expenses in control.
• Assist the Laundry Manager to conduct periodic and annual inventory of equipment & recommend replacement of equipment as required.
• Identify optimal, cost effective use of the resources and educate the team on the same.
• Assist the Laundry Manager to review the monthly income and expenditure report of the laundry and develop an action/work plan.

Team Management

• Guide and assist team members in the execution of their tasks as and when required.
• Rotate employees amongst different tasks within the Department, whenever appropriate.
• Continually train all employees of the Department and make sure to complete the man hour training and make aware of all the procedures and safety provisions.
• Ensure that all personnel are kept well informed of department’s objectives and policies.
• Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
• Develop and maintain effective relationships with all service providers.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

General Duty

• Meet long stay and repeat guests regularly to ensure that their preferences are met.
• Assign and review the work of the laundry team engaged in receiving, washing, ironing, packaging and delivering.
• Ensure that all the Standard Operating Procedures set for the Laundry department are followed.

• Should have completed Graduation.
• Should be having Minimum 3 years of experience.
• Should have complete knowledge of Laundry chemicals and machines.
• Should be skilled in the operation of washing, dry cleaning and pressing.
• Should have complete awareness of policy and procedure of the company.