Guest Service Associate - Housekeeping
- Full-time
- Job-Category: Rooms
- Job Type: Permanent
- Job Schedule: Full-Time
Job Description
Join our dynamic team as a Guest Service Associate - Housekeeping at our premier hotel in Novotel Visakhapatnam Varun Beach, India. We're looking for a detail-oriented and customer-focused individual to ensure our guests enjoy a clean, comfortable, and welcoming environment during their stay.
- Clean and maintain guest rooms, public areas, and back-of-house spaces to the highest standards of cleanliness and hygiene
- Respond promptly and professionally to guest requests and concerns related to housekeeping services
- Restock guest room amenities, linens, and supplies as needed
- Inspect rooms and public areas for cleanliness, maintenance issues, and safety hazards
- Collaborate with other departments to ensure seamless guest experiences
- Follow proper handling and storage procedures for cleaning chemicals and equipment
- Adhere to all safety and security protocols
- Assist in deep cleaning projects and special assignments as needed
- Report any damages, maintenance issues, or lost and found items to the appropriate personnel
- Maintain confidentiality regarding guest information and hotel operations
Qualifications
- Strong attention to detail and commitment to maintaining high cleanliness standards
- Excellent customer service skills with a friendly and professional demeanor
- Ability to work efficiently and manage time effectively in a fast-paced environment
- Flexible team player with the ability to work independently when required
- Physical stamina to stand, walk, and perform cleaning tasks for extended periods
- Knowledge of cleaning techniques, products, and equipment
- Previous experience in housekeeping or hospitality industry (preferred)
- High school diploma or equivalent (preferred)
- Fluency in English, both verbal and written
- Ability to follow instructions accurately and adhere to safety protocols
- Flexibility to work various shifts, including weekends and holidays
- Basic computer skills for using property management systems
- Ability to maintain a professional appearance and adhere to grooming standards