Job Summary:

The Director of Laundry will oversee all aspects of the laundry operations for Raffles & Fairmont Doha, ensuring the highest levels of cleanliness, efficiency, and guest satisfaction. This role involves managing a large team, implementing best practices, and maintaining cost-effective operations while adhering to brand standards and sustainability initiatives.

Key Responsibilities:

• Oversee daily laundry operations, including guest laundry, dry cleaning, and staff uniforms.

• Ensure compliance with brand and quality standards, maintaining luxury-level service and efficiency.

• Manage and develop a team of laundry professionals, ensuring optimal staff performance and motivation.

• Monitor and control budgets, expenses, and inventory to optimize operational costs.

• Implement and enforce health and safety protocols in line with company policies.

• Work closely with Housekeeping and other departments to ensure smooth operations.

• Ensure all laundry equipment is well-maintained, conducting regular inspections and liaising with engineering teams for repairs and upgrades.

• Drive sustainability initiatives, including water and energy conservation efforts.

• Analyze operational data and implement strategies for continuous improvement.

• Handle guest concerns and special requests related to laundry services.

Qualifications & Experience:

• Minimum 5-7 years of experience in a leadership role within luxury hotel laundry operations.

• Strong knowledge of laundry equipment, cleaning agents, and fabric care techniques.

• Proven experience in managing large teams and complex laundry operations.

• Excellent budgeting, organizational, and leadership skills.

• Strong attention to detail and commitment to delivering high-quality service.

• Knowledge of sustainability practices in laundry operations is an advantage.

• Strong communication and problem-solving skills.