WELCOME TO SWISSÔTEL CHICAGO

Swissôtel Chicago is a luxury 4 star/4 diamond hotel with 661 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives. 

 At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision.  

Be Bold, Be Inspired, Be You.

WHAT YOU WILL BE DOING:
You are organized, detail-oriented, and enjoy taking care of others through your love of numbers and all things financial. You like working as part of a team but also find purpose in working independently - and it just so happens you’ll be doing just that in an award-winning hotel.

• Group Billing:
  • Generate and send invoices for individual and corporate clients Ensure the accuracy of group invoices, reflecting the correct allocation of charges, room rates, services, and taxes.
  • Communicate effectively with internal departments (e.g., Sales, Front Desk) to verify group reservations and billing details.
  • Work closely with clients to resolve any billing discrepancies related to group bookings and provide accurate, timely updates.
• Payment Processing:
  • Record and process incoming payments via cash, credit cards, checks, and bank transfers.
  • Allocate payments to the correct customer accounts or invoices, ensuring payments are posted promptly and accurately.
  • Monitor and manage payment discrepancies and follow up as needed.
• Additional Duties:
  • Respond to guest inquiries and provide assistance via phone and email regarding billing matters.
  • Handle credit card chargebacks, ensuring proper documentation and timely resolution.
  • Review and update the deposit ledger regularly to ensure accurate record-keeping.
  • Set up third-party credit card payment authorizations and ensure proper posting of charges.
  • Post charges for audio-visual services and other miscellaneous charges as needed.
  • Perform additional duties as assigned to support the accounts’ receivable function.
  • Safeguard sensitive financial information and maintain confidentiality at all times.
• Any other tasks that may be assigned

YOUR EXPERIENCE AND SKILLS INCLUDE:

• 1 year in related and/or equivalent of accounting, finance experience preferred
• At least one year of progressively responsible experience in a hotel, hospitality, or related industry, Front office, night audit and sales experience will be a plus.
• Strong administrative skill set including the ability to work efficiently while maintaining a high level of accuracy and customer service
• Strong written and verbal communication skills, with the ability to explain billing details clearly and professionally.
• Demonstrated ability to manage group billing, large-scale invoicing, and client communication effectively.
• Proven ability to resolve billing issues with patience, tact, and diplomacy.
• Discretion and the ability to manage sensitive financial information securely.
• Ability to work efficiently under pressure, meet deadlines, and manage multiple priorities simultaneously.
• Proficiency in Opera PMS and Microsoft Office Suite, particularly MS Word and Excel
• Ability to work independently and as part of a team, demonstrating initiative and problem-solving skills.
• Strong organizational abilities and attention to detail.
• Professional appearance and demeanor at all times.
• Solution-oriented approach to resolving issues and ensuring client satisfaction.

WHAT IS IN IT FOR YOU:

• Employee Benefit Card offering discounted rates at Accor worldwide
• Learning & Development programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
• Extended Benefit Package