Market Analysis and Strategy Development:

• Conduct thorough market research to identify trends, competitors, and potential areas for growth.
• Develop comprehensive business development strategies aligned with the hotel's objectives and market dynamics.
• Identify target market segments and develop tailored strategies to penetrate and capture market share.

Sales and Revenue Generation:

• Develop and execute sales plans to meet or exceed revenue targets.
• Build and maintain strong relationships with corporate clients, travel agencies, event planners, and other key stakeholders.
• Negotiate contracts, pricing, and terms to secure profitable business agreements.
• Continuously explore new revenue streams, such as group bookings, events, packages, and ancillary services.

Customer Relationship Management:

• Ensure exceptional customer service standards are maintained to foster guest loyalty and positive reviews.
• Actively engage with guests to gather feedback, address concerns, and identify opportunities for improvement.
• Implement loyalty programs and retention strategies to encourage repeat business and enhance guest satisfaction.

Networking and Representation:

• Represent the hotel at industry events, trade shows, and networking functions to promote brand awareness and establish professional relationships.
• Stay abreast of industry trends, best practices, and regulatory changes to remain competitive and adaptive in the market.

Reporting and Analysis:

• Track and analyze sales performance metrics, market trends, and customer feedback to assess effectiveness of business development strategies.
• Prepare regular reports and presentations for senior management, highlighting key insights, achievements, and areas for improvement.