SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garde design and creative approach to the world of luxury. We welcome you to join us in the front row at SO/ Auckland and become a part of Accor's lifestyle brand collective Ennismore!

We are currently look for a Duty Manager to join our Front Office Department and help provide memorable guest experiences at the best destination lifestyle-luxury hotel in New Zealand! 

THE ROLE

• Managing day to day operations of the Front Office department and help the Front Office Manager to run a operationally smooth department
• Delivery of excellent guest service by coordinating the link between hotel and guests and hotel operations
• Analyse customer feedback and make recommendations to leadership team to develop actions and working methods to enhance hotel services and offers
• Maintain guest database through updating Opera guest profile with all necessary information relevant to the guests stay. VIP level should be updated in accordance to hotel link
• Ensure the safety and security of Hotel Guests and employees at the Hotel
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality

THE PERSON

• Experience within hotels locally or/and internationally in a same/similar Front Office role
• Bachelor Degree in Hospitality/Hotel Management/Tourism (NZ or international equivalent) highly advantageous
• Sound knowledge of Opera PMS/Cloud and supporting Micros systems
• Must hold a current New Zealand Managers Certificate License
• Holds a current New Zealand First Aid Certificate (at least Level 1) or is willing to get one
• Current Full & Clean New Zealand Drivers License is advantageous 
• Excellent communications skills, both verbal and written and passion for high end hospitality with an absolute eye for detail.

This is a Permanent Full-Time role with minimum guaranteed hours of 40 hours per week.

The Salary for this role is $64,896.00 gross per annum. 

Location of this role is SO/ Auckland, 67 Customs Street East, Auckland CBD, 1010.

Due to the nature of the hotel industry, flexibility on working weekend and public holidays are required.

SO/ BENEFITS

• Staff meal provided per shift
• Uniform and dry-cleaning of uniform
• International accommodation and retail discounts across varying Ennismore & Accor Hotels properties
• Family & Friends Hotel Discounts
• Opportunities for further development and worldwide career progression within Accor
• Annual reward of a free night's accommodation at the hotel with breakfast included!