Hands on role, working as part of a professional team to provide luxury guest service.

• Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling.  Ensure accuracy by repeating order(s) to the guests.
• Ensure dockets are written clearly and correctly so the cashier and kitchen can fulfill their duties effectively.
• Deliver orders promptly to the kitchen production area.
• Prepare cocktails & mocktails according to standardized recipes
• Verify meals upon collection from the kitchen and deliver them to guests quickly to maintain proper temperature and appearance, announcing each item as delivered.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
• Perform minibar and room amenity tasks
• Promptly answer the telephone and maximize sales opportunities through knowledge of product and suggestive selling.
• Perform all tasks to Sofitel Brand standards.
• Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.
• Supervision support and ongoing training to employees to ensure standards and procedures are observed to provide a consistent, high level of service for all customer contact
• Assist in the setup and breakdown of events and functions
• Coordinate with kitchen and bar staff to ensure seamless service during events
• Assist supervisors in maintaining records of stock levels
• Ensuring dining facilities comply with health regulations and are clean, functional and of suitable appearance
• Taking reservations, greet guests and assist in taking orders
• Liaise with kitchen staff in relation to ‘product’ for the outlet, ensuring that quality and quantities are maintained to required standards.
• Ensure adherence to the Sale and Supply of Alcohol Act 2012 and other relevant legislation
• Put away all delivered goods in their respective storerooms
• Work with staff to minimise wastage and breakages.
• Familiarise yourself with VIP and regular guests to ensure their requests and needs are met.
• Ensure guest billing is completed accurately following hotel procedure and that correct charges are posted.

• Minimum 2 years Food & Beverage experience, including five star service experience
• LCQ required
• WSET Level 1 required
• Projects professional image at all times through personal presentation/ interpersonal skills
• Desire and ability to train and develop staff
• Initiates contacts and establishes rapport easily
• Organises time and work efficiently
• Effective verbal and written communication skills
• Has the ability and willingness to undertake further development
• Willingness to work weekends and public holidays as part of the job role.

Full Time, 40 hours.

$29.66 per hour