IT Analyst
- Full-time
- Job-Category: Information Technology
- Job Type: Permanent
- Job Schedule: Full-Time
Job Description
- Support & Maintenace of T.T. infrastructure including telecommunications.
- Implement technology-related processes, system and telecommunications.
- Installation of software/hardware upgrades in compliance with Fairmont Hotels & Resorts corporate policies and legal requirements.
- Responsible for daily backup and restores.
- Monitor technology and telecom mailbox and ensure call resolutions within the service levels.
- Maintain up-to-date detailed knowledge and records of all systems security, contingency plans, internal controls and standards.
- Perform routine daily clerical functions regarding integrity of computer systems.
- Other duties as assigned
- Support AV
Qualifications
- Excellent organizational, follow-through, and communication skills
- Exceptional problem resolution abilities
- Strong guest interactions skills.
- Strong technical background, with specific requirement as follows:
- Detailed knowledge of operating systems including Win7
- Knowledge in management of operating of PMS (Micros-Fidelio), PABX/Voicemail/Call Accounting, RIS, Sales and Catering
- 1-2 years experience in an IT role in a fast-paced luxury hotel/conference environment
- Microsoft Certified Software Engineer
- Understand of Cisco Netwoking Equipment
- Understand of TCP/IP networks.
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