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• Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.  
• We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!

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We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Scope of Position:

The Reservations Manager will exceed our guests’ expectations in planning and executing guest bookings including group bookings while ensuring the best return value for the hotel. Supervising the general job performance of reservation staff implementing of policies and procedures under guidance of his/her direct reports, training, and perform any other duties that might requested by senior management within the scope of this role.

Responsibilities:

• Having knowledge of entire Reservation Procedure according to brand standards
• Responsible for Hotel and Local Reservations and Management of external platforms.
• Handling of correspondences via e-mail, telephone and external platforms
• Allocate daily tasks to Reservations staff.
• Review reservation booked daily.
• Review arrival report daily.
• Responsible for preparation of occupancy forecast.
• Responsible for staff training.
• Responsible for implementation of policies and procedures.
• Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
• Liaise with Sales Department in regard to occupancy, Rates Reservation's Analysis.
• Identify Top Producing Accounts and ensures proper recognition by Reservation staff.
• Responsible for various Production reports and supply to each department concerned.
• Monitoring Telephone Manner and general performance of reservations staff daily.
• Ensure special handling of repeats guest and very VIP guest.
• Review room blocking for Long Stay. Suites and special group request.
• Supervising of Group Reservations.
• Maintain cordial relations with commercial clients.
• Bring to the attention Manager when the hotel availability status be changed and prepare for necessary action.
• Responsible for work schedule
• Responsible for maintaining a Neat and Orderly position at all times.

Relevant degree in Sales & Marketing, Commerce, Hospitality, etc.

At least 5 years' experience in Reservations Management in a managerial or supervisory capacity 

What is in it for you:

• Discounted Hotel Rooms and Food & Beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Diversity, Equity and Inclusion.
• And much more!