Mercure Nairobi Upper Hill is located in the financial district and surrounded by banks, international corporate companies, Embassies and in close proximity of the Jomo Kenyatta International Airport. The hotel complex features a lounge bar, all day dining restaurant, fine dining restaurant, a gym and a heated outdoor pool. Conference facilities for meetings, events, conferences for small to large groups.

• Maintain highest  standards and quality of services in all operations to meet and exceed budgeted revenue targets and guests’ expectation
• Conduct daily briefings and training  and ensure that all pertinent information is well received by team members
• Manage and supervise all tasks of his/her staff to ensure that the highest quality service is delivered and department standards are met
• Review, analyze and ,suggest improvement of workflow and standards at the Front Desk and other departments
• Analyze rate variance report to ensure room revenue control, approve discounts and rebates 
• Communicate with Front Office Manager & other managers on all matters regarding guest services & hotel operations

•   An energetic, team-focused and can-do attitude personality 
• Enthusiasm to connect with guests and to hear their story
• Exceptional communication skills both written and verbal
• High level of computer literacy.
• Excellent attention to detail.
• The ability to work across a 7-day roster - evenings, mornings, and weekends
• 1-2 years experience in the same role in a similar set-up
• Diploma or Degree in Hotel management