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Fairmont Hotels & Resorts is committed to providing our Colleagues and Leaders with the tools they need to thrive in their chosen career with us. Showcase your passion for our service culture as Cluster Asst. Learning & Development Manager role at Fairmont Ajman and Fairmont Fujairah, where your knowledge and team leadership will support continued learning, guest satisfaction and Colleague engagement throughout your hotel.

Reporting to the Cluster Director, Talent & Cluture, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Facilitate all Company training programs and ensure standards are followed
• Provide on-going coaching and guidance for departmental Trainers or department Leaders to ensure consistency of quality training
• Ensure all training material is up to date
• Coordinate all training seminars
• Act as an internal performance consultant, involved in facilitating departmental meetings, focus groups and team-building activities as required
• Partner with external organizations who provide support for the hotel's learning strategy
• Ensure all team member training, documentation and testing is completed in the required time frame
• Create and develop training materials and programs to meet the needs of the hotel
• Follow outlet policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

• Previous leadership experience in a related field required
• Previous Hotel experience preferred
• Excellent interpersonal, communication and organizational skills
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times