"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• To lead and ensure the smooth and efficient daily operation of the reservations operation, ensuring everyone contacting the Reservations department receives an optimum level of services and care at all times.
• Ensure all reservations are accurately actioned within the same working day.
• To support all other departments, especially Sales ensuring that all guests have an enjoyable stay with us and Hotel Room Sale has reached required level.
• To maximize Hotel revenue by identifying and accurately recording guest needs and special requests, and conducting continues trainings for Reservations’ team.
• Gives feedback on developing, implementing and managing rate structures and strategies through market data review and demand analysis. 
• Prepare arrival lists and do reservations checks to ensure every booking is confirmed and guaranteed.
• Maintain a consistent focus on improving the overall flow of Reservations operations.
• To lead daily Reservations briefings and monthly employee meetings
• Ensure all team members are aware of all room revenue targets and are kept informed of performance results.
• Handle guest complaints and enquiries in an efficient and professional manner
• To ensure the privacy of the guests and the confidentiality of the information is respected.
• Ensure that hotels’ website is fully optimized to maximize traffic from key search engines

• Previous experience in a similar capacity is required.
• Diploma in Hotel Management or related field
• Excellent telephone presentation, sales skills and ability to upsell is a plus.
• Highly interactive and people-friendly attitude.
• knowledge in Opera

Your team and working environment:

• At Accor, we are Heartists!  Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
• Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.  

We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!