Work and Play in South Wharf's Vibrant Community

Discover our 26-level golden tower with 347 rooms and suites, complemented by direct access to the Southern Hemisphere's largest meeting space at the Melbourne Convention & Exhibition Centre. Our guests enjoy 24-hour fitness facilities, complimentary WiFi, and proximity to DFO shopping, Crown Casino Entertainment precinct, Marvel Stadium, Southern Cross Station, and the city centre.

As the Multi-Hotel Reservations Manager, you will play a pivotal role in overseeing the reservations operations for the following hotels:

• Novotel Melbourne South Wharf
• Ibis Melbourne Glen Waverley

You will be responsible for managing a team of reservation specialists, optimizing occupancy rates, and ensuring a seamless booking process for our guests. The ideal candidate will have a strong background in hotel reservations management, exceptional organizational skills, and a passion for delivering exceptional customer service.

What you will be doing:

• Lead and inspire Reservations team to achieve performance targets and provide excellence  customer service
• Develop and implement strategies to maximise room occupancy
• Oversee the Opera reservation system, ensuring accurate and up-to-date information
• Foster a customer centric culture, ensuring that the team provide friendly, efficient and personalise service to guests
• Generate and analyse reservation reports to identify trends, opportunities and areas for improvement
• Conduct training sessions for the team to enhance their skills and keep them informed about latest industry trends and best practice

• Excellent competency of Opera and Opera Cloud PMS
• Minimum 1 year experience in a reservations/sales leadership role
• Hotel industry experience is preferred but not essential
• Strong computer and systems skills preferably in Opera
• Eligible to work full time in Australia

Why join us?

• Collaborating closely with a dedicated team
• Assuming a pivotal role with the potential to create a meaningful influence
• Accessing pathways for career advancement and personal development within Acco
• Enjoy exclusive Accor discounts and global benefits

If you are a dynamic individual ready to take on the challenge of driving business growth and building lasting relationships, we want to hear from you! Join our team and be a key player in our continued success.

We are an inclusive business and our ambition is to attract, recruit, retain and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS