Spa - Receptionist
- Full-time
- Job-Category: Wellness & Recreation
- Job Type: Permanent
- Job Schedule: Full-Time
Company Description
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio, set to open in the last quarter of 2023. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
Job Description
You are an ambassador for the exceptional Spa service . Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.
What you will be doing:
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Ensure individualized guest service through acknowledging and responding to their needs and expectation
- Actively participate in other areas of the Spa Operation, such as body treatments, product knowledge and retail sales
- Deal with Spa guest and member queries
- Manager booking system by booking and cancelling appointments
- Provide advice on the facilities to guests and potential members
- Actively participate in other areas of the Spa Operation, such as body treatments, product knowledge and retail sales
- Proudly promote the hotel facilities, looking for opportunities to enhance ag guest's stay through up-selling
Qualifications
- Should have min. 1 year of experience as Spa Receptionist in a reputed Spa
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Multi-lingual i.e. Arabic language would be a plus
- Service focused personality is essential; experience is an asset
- Experience in spa retail sales
Additional Information
- Opportunity to join us in rebranding journey and be part of the first Raffles in Bahrain
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21