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We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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The Front Desk Manager is responsible for ensuring smooth daily operations at the Front

Office.

· Participates in scheduling, supervising and training of Reception Managers, Front

Office staff including performance evaluations and development reviews

· Strong ability to work effectively amongst a large management team with shared

responsibilities

· Ensure service standards are met and exceeded (rooming the guest, anticipating

guest needs, up selling and cross-selling) and actively seeking feedback and follow

up on Guest comments

· Overseeing the Group and Conventions from a Front Office perspective from the pre-

convention to post-convention stage

· Participates and assists with rooms inventory, Yield and Revenue Management

including setting daily sell strategies, rates and price points;

· Facilitates communication between essential departments (Housekeeping, Guest Services, Reservations) to guarantee a smooth arrival and departure experience.

· Coordinate with VIP guests and individuals requiring special attention, including arranging personalized meet and greet services.

· Knowledge of function bookings and their effect on lobby and public areas

· Duties as assigned by Director, Front Office and Assistant Director, Front Office

· Actively seeks feedback and following up on Guests comments

· Develops and implements new systems and standards

· Solid knowledge of Front Office Procedures.

· Knowledge of Opera, Microsoft Office and Windows .

· Minimum of two years previous Front Desk Manager experience.

· Highly organized, career and result oriented with the ability to be flexible with hours,

days off, assignment and additional duties.

· Must be able to work well under pressure in a fast-paced and constantly changing

environment.

· Must possess excellent interpersonal, written and verbal communication skills.

· Must be a strong team player with proven leadership, development and delegating skills · Highest Guests Service skills, talent and knowledge with the vision and ability to lead employees to excellence.