Your team and working environment:

The Sofitel Brisbane Central is centrally located within the heart of Brisbane City. The hotel’s 416 elegantly appointed rooms and suites are complemented by the finest personal luxuries to make this one of Brisbane’s best accommodation experiences. The hotel features a number of exquisite and extravagant food & beverage outlets, two fitness centres, a Day Spa and fully flexible event spaces for up to 1100 delegates.

Welcome to a bustling hub of activity where no two days are the same! This job is perfect for the person who loves to get their steps up, is passionate about developing others, hates to stand still and thrives on feedback and pleasing others.

The Assistant Conference & Events Operations Manager reports to the Conference & Events Operations Manager and works with department supervisors and team leaders to ensure the seamless execution of a multitude of events including functions, dinners, expos and conferences.

Success in this role is the ability to assist in managing a large team of food and beverage attendants to execute phenomenal service in Brisbane’s largest conferencing operation, working collaboratively with other hotel departments including the Sales and Kitchen teams.

What you will be doing:

• Assist in leading, mentoring and training a team of food and beverage ambassadors in banquet operations
• Supervise and delegate duties, whilst ensuring brand standards are met
• Ensure client expectations are met for each event
• Deliver a service that exudes luxury and aligns with Sofitel brand standards
• Collaborate with other hotel departments to strategise on new product and service offerings
• Promote a strong Heartist culture and a team focused on creating unforgettable guest experiences.

Your experience and skills include:

• A luxury service focus and desire to grow your career with Sofitel
• Previous 2 years + leadership experience in supervising or managing a large operational team in a 5 star hotel environment
• Strong networking skills with proven ability to build and maintain stakeholder relationships
• Ability to communicate clearly
• IT savvy with strong computer skills
• Experience in building a strong team culture
• A record of high performance and achievement.

Benefits and perks

Sofitel Brisbane Central provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

We offer our Heartists:

• The opportunity to Work Your Way and build a career with the largest hotel group in the Pacific
• Laundered uniforms
• Secure parking in the centre of Brisbane for $10 per day
• Direct access to Central train station
• Complimentary hotel stay package for your work anniversary
• Worldwide employee and family and friends benefits at Accor Hotels.