La Maison Sofitel, MGallery & Emblems

We are a collection of 4 exclusive Luxury brands: Sofitel, Sofitel Legend, MGallery and Emblems across 60 countries, unlocking unique memorable moments in connection with the local destination.

Our signature: All our Talents express themselves with authenticity, playfulness in a diverse and inclusive environment, have the ability to surprise our customers with crafting exceptional tailor-made experiences and go the extra mile every day, while embracing local culture.

Join our Maison to strive for Excellence. It is a place where you live your purpose!

What we offer

La Maison Sofitel, Sofitel Legend, MGallery & Emblems is founded on a set of values that define our distinctive culture. These values unite all our talents around the achievement of common goals and principles. They define the way we interact with our guests, colleagues and communities, and guide our behavior.

Our values are:

• Passion & pride: be passionately in love with our brands, our guests and our people. Use our E.Q.
• Exellence: comprehensive business approach, driving all levers to be best-in-class hôteliers
• Empowerment: we are all Entrepreneurs, fully accountable, with strong KPIs and freedom too
• Trust & Transparency: share everything, no taboo. Feedback is a gift
• Long-term relationship: with owners as well as talent. Creating a strong sense of belonging.
• Bespoke & free: 100% experience-driven. Tailored services. Unlock creativity.
• Proximity: Family spirit, responsiveness, solidarity & constant dialogue with the field

A career that lets your passion shine

The commercial department consists of 5 teams: E-commerce & Loyalty, Revenue Management & Sales strategy, Digital Experience, Business Intelligence, and Retail.

We are fully accountable for Topline performance, across all client segments and Revenue Managers are the armed wing of our strategy, with anticipation and proactivity at core.

As Regional Director RM Americas for Sofitel, MGallery & Emblems, you will be based in Miami, USA, and will report to the VP RM & Sales Strategy Sofitel, MGallery & Emblems.

 Here are the main missions you will be performing:

• Supervise a scope of 30 to 50 luxury hotels in your region (mostly managed)
• Challenge and support hotels on Budget construction & achievement, Forecast, Performance audits, Channels/Levers activation, RMS health checks
• Build & animate the RM community: allow Hotel RMs to grow & develop their expertise, enrich their commercial skills, providing them with brand strategy, market vision, up to date benchmark and guest perspective. Mentoring.
• Share & Leverage best practices amongst region and with international peers.
• Support business plan elaboration: rebranding, renovation, new hotel opening…
• Collaborate daily with VP Operations & Operational Excellence Directors
• On top of your regional role, you may lead strategic Worldwide initiatives: new RMS implementation, Parity / Disparity / Connectivity with OTAs, Sales strategy & commercial SLA implementation, pricing & promotional strategy, Total Revenue (F&B and MICE RM)…

What you will bring to the role

• 10+ years’ experience in Revenue Management in the Air / Train / Hotel / Car Rental industries
• In-depth expertise on revenue and margins optimisation levers, including distribution, pricing and sales.
• International culture, easiness travelling, ideal exposure to various markets, used to working with different cultures, time zones, languages. Fluent English is a must + a strong second language (of the given region)
• Strong communication and deductive skills. Project Management skills, management a plus.
• Macro & Micro : ability to have both a helicopter view on high-level topics and at the same time, to deep dive on hotel specific needs and/or technical challenges (CRS/RMS/PMS)
• Ideally an operational / in hotel experience + HQ experience since both are mutually beneficial 
• Partnership & Trust with Operations; Understanding & empathy of hotel needs 
• Excel & PPT masters

Apply Now

Let you passion shine, visit careers.accor.com

All your information will be kept confidential according to EEO guidelines.