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An incredible opportunity to join of our iconic Hotel Sofitel New York in the Sofitel/MGallery network is open for a General Manager. Reporting into the Vice President Operations, the General Manager oversees the day to day operations of the hotel in accordance with company and brand mission, vision, values and standards. The maximization of financial performance, guest satisfaction and colleague engagement is an integral part of the position. Furthermore, the General Manager will assist the VPO in the development and communication of strategies, goals and objectives as well as the implementation and monitoring of financial and operational plans for the hotel while, managing, growing and fostering positive owner relations and maximizing performance

Your experience and skills include:

Leadership skills:

• Empathetic leader – you build an emotional connection with your colleagues, help them develop their strengths, provide regular and constructive feedback

• Team leader - you inspire those you will be leading, interacting in a positive way with all team members to ensure a luxury guest experience

• Excellent interpersonal, communication, and organizational skills

Creating the Future:

• Find solutions and opportunities

• Think quickly; formulate arguments in a quick way; Able to focus on different tasks simultaneously

• Think about the future anticipating future trends and opportunities; translate organizational strategy into appropriate local strategy

• Use sound problem solving skills by identifying relevant information and interpreting and evaluating it objectively

QUALIFICATIONS:

• Prior 5+ years experience in luxury hotel management essential

• Strong educational background beneficial

• Fluent in English

• Good understanding of the local market (previous experience in US and New York preferred)

• Excellent interpersonal & communication skills

• Highly skilled in managing owner/management company relationships and quick with responses

• Adaptable & flexible with the capacity to set high goals and standards for the smooth operation of the hotel

• Must be strategic, creative and able to clearly communicate how plans will deliver on overall goals

• Strong match with our Leader model: Effective management style, hands-on and approachable

• Demonstrated leadership and organizational skills

• Bottom-line oriented with emphasis on quality guest-service and team-building

• Understanding and experience of union relations 

La Maison Attributes

• Passion for Excellence

• Passion and pride for our brands, our people, our guests

• Express entrepreneurial spirit & confidence: you are Entrepreneurs, fully accountable, with strong KPIs and freedom too

• Proximity: Family spirit, responsiveness, solidarity & constant dialogue with the field • Trust and transparency: Share everything, no taboo. Feedback is a gift

• Long-Term relationship : with owners as well as talent. Creating a strong sense of belonging • Bespoke & Free : 100% experience-driven. Tailored services. Unlock creativity Living Sofitel • Celebrate Life: display joie de vivre, generosity, authenticity, freedom and creativity

• Be an Ambassador: embody French Art de Vivre, build relationships with the broader community, cultivate a nuanced sense of luxury and style, be a story teller

• Imagine and lead new guests and Heartists initiatives combining celebrations of life, cultural syncretism & purpose

• Be a “Francophile”: interest and curiosity about French language, culture, history, cuisine, etc….

• Demonstrate open-mindedness, creativity & innovation

• Be interested in, and maybe even passionate by, arts & culture, fashion, gastronomy and wines

• Care for natural elegance and style; exhibiting these through behaviors and actions

• Demonstrate an ability to federate teams and partners to make innovative ideas realities